SUPPORT CENTER

Contact

Please reach out if you have any questions, and we will be happy to help.

truman@theoriginalknowledge.com

FAQ

1. How do I access my purchased eBook or audiobook?

After your purchase, you will receive an email with a link to download your eBook in PDF or audiobook in mp3 of The Original Knowledge. You can access your files at any time from there.

2. What is your refund policy?

Due to the digital nature of our products, all sales are final. However, if you encounter any technical issues with your purchase, please contact us within 48 hours of purchase, and we will work with you to resolve the issue.

3. Can I share the eBook or audiobook with others?

I appreciate that you have found the book helpful enough that you would want to spread the word. Unfortunately, the purchase of "The Original Knowledge" eBook or audiobook is intended for your personal use only. Redistribution, sharing, or reselling of these files is strictly prohibited under copyright laws.

4. Can I gift the eBook or audiobook to someone else?

Yes, you can purchase "The Original Knowledge" as a gift for someone else. At checkout, simply enter the recipient's email address instead of yours, and they will receive the download link directly.

Terms of use

1. Introduction

Welcome to The Original Knowledge! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

2. User Accounts
  • When registering an account, you must provide accurate and complete information.
  • You are responsible for maintaining the confidentiality of your account information and should not share your account with others.
  • We reserve the right to suspend or terminate accounts that violate our policies

3. Orders & Payments
  • Orders are confirmed only after successful payment.
  • We support multiple secure payment methods.
  • If any issue arises with your order, please contact us within 24 hours of receiving the product.
4. Return & Refund Policy
  • Books can only be returned or exchanged if there is a publisher’s defect or an error in the shipping process.
  • Return requests must be submitted within 7 days of receiving the product, along with proof of the defect.
  • We do not accept returns due to a change of mind.
5. Intellectual Property Rights
  • All content on this website, including images, text, and logos, is owned by The Original Knowledge and is protected by intellectual property laws.
  • Copying, modifying, or distributing website content without permission is strictly prohibited.
6. Limitation of Liability
  • We are not responsible for system errors or service disruptions beyond our control.
  • In all cases, our liability to you will not exceed the total amount paid for the affected order.
7. Governing Law

All disputes arising from these terms shall be governed by the laws of Vietnam.

Privacy policy

1. Collection of Personal Information

We collect personal information when you register an account, place an order, or contact us. This includes:

  • Name
  • Email address
  • Phone number
  • Billing address
2. Use of Information

Your information will be used to:

  • Process and deliver orders.
  • Improve customer service.
  • Send notifications, promotions, and product updates (if you opt-in).
3. Information Security
  • We are committed to protecting your personal data and will not share it with third parties without your consent.
  • All payment transactions are encrypted for security.
4. Cookies & Tracking Technologies
  • Our website uses cookies to enhance user experience.
  • You may disable cookies in your browser, but this may affect certain website functionalities.
5. User Rights

You have the right to:

  • Request access, modification, or deletion of your personal information.
  • Unsubscribe from marketing emails at any time.
6. Contact Us

If you have any questions about our Privacy Policy or Terms of Use, please contact us at truman@theoriginalknowledge.com.